Rude used sales department in Blackburn. Went to buy a used car after being a customer for 7 years, left humiliated.

So, I bought a used Z4 from Preston. At first I was fairly happy, the car was in great condition, but when I thought about what Bowker had actually contributed to the experience it wasn't much. The car was sold as approved used, but I was told at collection the car had the 9 months remaining warranty so wouldn't have the 12 months and MOT guarantee the approved used scheme gives. I said I was arriving at the train station but no offer of collection was made. They didn't even fit their own number plates to the car as most dealers do to advertise, perhaps they're not so proud of themselves either. Overall my experience could have been so much better, though at least I have bought a nice car.

Visited Bowker showed interest in a model. Being a Sunday, they couldn't help. Left my number with a sales rep. And no one rang me back. bought the bike elsewhere.

after my mini went in to be service, i was given a sheet saying needed new break pads and disc. £290.90. I phoned to day to book my car in to be informed i cant have a car i must stay and after all its only 90 mins you could go for a walk around. I am bring my car in after a night shift the last thing I need. I was given the price of £390. i question this a lot but she said its strange I had that price and where did i get it from. I informed her of you lot the last service 8 weeks ago, After a lot of back and forward with the price. I asked to see a manager. she inform me she was the manager, i asked her to put me in touch with her manager. after a lot of questions she told me he was very busy and it would take sometime to ring me. i have bought a lot of cars off Bowker and my family have but no more. very poor and never again. the lady in question was called Paula , The lady I was dealing with for the service said have a car for the day and the price of 290.90 , she was good. sorry down hill and never again !!!!!!!!!!!!!!!!!

I bought a new car from here over £60k the car was returned due to issues I asked for replacement car which bmw agreed to not one follow up call to see if ok nothing i would never return to buy a new car off this dealer again the service is shocking there your best friend until had your hard earned cash honestly use another dealer with decent management who address any issues if they arise and decent follow up customer service.

awful. spent £5000 and still asking more. Cant be more disgusting than this.

Fantastic service from start to finish

Tom the dodgy car salesman you won't be getting any of my hard earned, there are plenty BMW dealers around the country, shocking customer service and lying through your teeth

4 weeks ago I paid £100 for a diagnostic of the idrive in my vehicle and have received nothing back, except a quote for some new tyres. I have chased numerous times and have had no luck. Also raised a complaint centrally, and still nothing! Worst service I have ever received in my life!!! I will never return to Bowker BMW in Preston ever again.