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I’ve dealt with Lake District Audi for the last 6 years. Recently downsized from Q3 to A1. Matthew Newnham provided an excellent Sales service keeping me up to date with progress re delivery etc. Happy with the car, just one or two technical issues to clarify which hopefully will be sorted in the near future.
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Charged the earth for changing the ABS sensor on my A6 £694 I looked at the price of the parts involved and discovered that these came to no more than £50. They then said that there was a fault with a wiring loom which they would also have to change and this would be a further £746 I found this strange to say the least and wanted to speak to the servicing manager who I found totally unsympathetic and somewhat arrogant. I had to agree for them to do the work as the car was undrivable and asked them to return the old loom for my inspection which they did not do so did they change it I suspect not, I was certainly charged for it. They also tried to charge me £385 for a rear light cluster because it had a small amount of water ingress after inspection by myself I found it was due to a foam seal which I repaired for under £5.00. They done a "Free Health Check" as they call it on the car which included checking the tyres and said that they were "Visually OK" no problems, a week later I had a puncture and took it to a local tyre fitter they told me that it needed 2 new rear tyres and showed me why, so much for Lake District Audis expertise. Lake District Audi in my opinion are ripping people off and getting away with it my advice to anyone is to use an independent specialist garage there a plenty of them out there they will do a good job and will not rip you off.
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1 review Car Dealer Reviews 1.1/5 6 reviews Google review summary Reviews aren't verified 5 4 3 2 1 4.3 (158) Reviews Allprice 7 professional 5 efficient 4 quality 4 +5 Sort by Most relevant Newest Highest Lowest Stephen Lynskey 14 reviews 17 minutes ago NEW I purchased a brand new Audi A3 S line in 2020 for delivery in 2021, all seemed great and I thought I had gotten a fair deal with a first service free and at what seemed a fair price, how wrong was I. Fourteen days after taking ownership …More Luke Graham 7 reviews 3 days ago NEW I have been dealing with Jennifer in the service department and her service has been incredible. The communication has been great and the overall experience has been a pleasure! Gasgas Local Guide·231 reviews·1018 photos a month ago Good main dealer, absolutely great warranty on used cars, good to deal with only dropped a star because we bought a 17k car and three weeks later thought we would upgrade to a £25k car and they offered £14k trade in, what a insult. Jai Gondalia 8 reviews 2 months ago I have recently purchased an Audi A5 from this dealership. Daniel Adam helped me throughout the deal. Great customer service. I would highly recommend this dealership… Tim Hogg 1 review 7 months ago We've just purchased an A1 from this garage. Our sales assistant Jonathan Wood made the transaction easier than any other dealership we've dealt with. …More Niamh Whitney 1 review·1 photo 7 months ago Can't recommend this dealership highly enough. Great customer service, really friendly staff and we're absolutely thrilled with the car. Special thanks to Danny who was brilliant! Simon Bennett 3 reviews a month ago Had a job done under warranty they broke a clip holding the post lambda sensor on and left a bolt loose on PCV. Then took to them to check a hesitation/misfire which was really bad above 4k rpm. The mechanic said he couldn't find any issue …More Chris Arkwright Local Guide·27 reviews a year ago Staff are always cheerful and helpful. Great service and nowadays social distance markings and masks are in place. Great service all round. Plus you can still wander round looking at cars my wife is never going to let me have 😉 Lake District Audi (owner) a year ago Thank you for taking the time to leave us a rating and review Mr Arkwright, we do appreciate it. DJ WARREN 187 reviews·137 photos 6 months ago Bought a new Audi from them. Very friendly and efficient. Would buy from Lake District Audi again. 1 Faye Ramsey 6 reviews 4 years ago We bought our car from here and now use the service team. I must tip my hat to them. Sweets for the kids coffee for the grown ups and the sensitivity of the receptionists realising on some days attending you have a lot going on. They are a wonderful small business who have provided us with a wonderful service to date. Thank you! Paul Austin 16 reviews 5 months ago always friendly staff and great service Steve Duncan 7 reviews·3 photos 2 years ago Excellent dealership, professional , courteous with a great range of quality vehicles. Daniel Davies handled my purchase and nothing was too much trouble, highly recommended. 1 Lake District Audi (owner) a year ago Thank you for your kind word and feedback Mr Duncan. Look forward to seeing you again in the future. James Wright Local Guide·37 reviews·46 photos 8 months ago Reference the helpfulness of the service department and Joel particularly Excellent and more than helpful Thank you so much Steven Graham 2 reviews 4 years ago Fantastic experience this dealer couldn't do any more. Very competitive price for my new vehicle and great handover. Daniel kept me updated throughout and was very helpful. I'll definitely travel to Lake district Audi again. Jay Zaccarini 4 reviews·1 photo 5 years ago The staff in here are great! we had great service throughout our many visits. The showroom is modern and there is no pressure when your in there, your free to walk around and sit in as many cars as you like. Would definitely recommend them. Matthew Bell (Matt) 6 reviews·1 photo 2 years ago Excellent example of the quality Audi delivers. Staff are dedicated to providing the best service and do everything they can to ensure customer satisfaction. I've bought numerous cars from them and will continue to. Dennis Robinson Local Guide·88 reviews·898 photos 7 months ago Great customer care well looked after with having to wait for us trying to access our money to pay very helpful and everything dealt with perfectly 1 Jill Walton 1 review 3 years ago Horrendous experience today! Absolutely great when I bought the car new less than 12 months ago but then dreadful when it needed an oil change .... got totally ripped off by being charged …More 1 Graeme Nisbet 20 reviews·1 photo 2 years ago A big thank you to Matt Allen & Daniel Barnes for their excellent service when recently purchasing my Audi A4. Daniel went above and beyond to deliver exactly what I needed and was extremely helpful throughout the whole process. Nice one lads Mo Hamid 6 reviews 2 years ago I made an enquiry for someone to contact me 3 times from last Saturday using the Audi uk website to purchase an S3. A chap called Daniel finally called and promised some pics for the Monday morning as there were no pics on there website for …More 5 Julie Merrall Local Guide·54 reviews·1160 photos 4 years ago We have owned and loved Audi cars for several years and all have been bought from the wonderful Audi dealership, Kendal. Lake District Audi have looked after us beautifully in terms of MOT, servicing and maintenance. Great communication, …More Helen Griffiths Local Guide·33 reviews·5 photos 9 months ago Staff are very welcoming always happy to chat over a coffee Lake District Audi (owner) 9 months ago Thank you Helen. We really appreciate your review and score. Hope to see you again soon. tahir MAHMOOD Local Guide·9 reviews·24 photos 3 years ago Bought a Audi from Audi Lake District, amazing car buying experience the car was more than what I expected. …More Swanny Local Guide·38 reviews·11 photos 4 years ago Hadwins have always been great with me. If you drive an Audi they are hands down the best in the area at keeping it at its absolute best. Mid-level pricing, but great customer service and the car always feels amazing after a service there.. 2 Stephen Lynskey 14 reviews 17 minutes ago NEW I purchased a brand new Audi A3 S line in 2020 for delivery in 2021, all seemed great and I thought I had gotten a fair deal with a first service free and at what seemed a fair price, how wrong was I. Fourteen days after taking ownership the gear box needed replacing and I discovered the car had only 113bhp, this was never explained and was massively under powered. So we returned it in February to have gear box replaced and the attitude of the stuck up young lady on reception was disgusting as I was five minutes late four a 9am appointment. After several attempts to complain about how dissatisfied I was with the car they offered to replace it as significantly less value than what I purchased it for. Next issues start in July 2021 the MMI starts failing and it has to go in for repair and it returns still with the same fault, they get it again in 2022 with the same fault by now I hated entering the garage ( Owe they offered me a compensation payment for all the hassle ) You must spend the money first and then they'll refund you with a receipt I said they can keep it. Free service is in 2022, in it goes and my wife takes it as I really can't stand them anymore. What a laughing stock I must have been £180.00 free service then it needed a second service as it drives off the forecourt as it requires an oil service then mechanical service this was never explained by the sales manager, it's also returns back caked in tree sap and dirt. The only good bit is it goes on the 28th November for a BMW and I never have deal with them again. So if you want a stuck up garage with awful customer and sales service get down to Lake District Audi and waste your hard earned money they'll be extremely grateful to take it.
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Damaged my interior and manager said prove it ,go anywhere else they are awful.
I made an enquiry for someone to contact me 3 times from last Saturday using the Audi uk website to purchase an S3. A chap called Daniel finally called and promised some pics for the Monday morning as there were no pics on there website. I unfortunately did not receive the pics or a call so I had to make another enquiry using the Audi uk website as the telephone line to the dealership was unavailable due to the pandemic. Anyway Daniel called shortly after my enquiry and promised the pics for Tuesday morning by 10am. Unfortunately this did not happen again and all I got was a pic of one of the seats from the car and this was at lunch time. I called Daniel who said he would need to arrange for one of the guys from the dealership to call and arrange for the video and pics. A chap called either Ash or Stephen who I later found out was suppose to be some kind of long term business/finance manager that was not at all apologetic or sympathetic who came across rude and ended the call with me whilst in middle of my conversation for no apparent reason. 5 minutes later he calls back saying line went funny and again no apology and back to being sarcastic and patronising and when I questioned him about the service I had received, his response was ‘you obviously don’t want to by the car’ and hung up. I called and asked to speak to the senior manager to voice my experience which I later received a call from someone who immediately took his colleagues corner and also became somewhat patronising and refused to email me back as I was suspicious that he was just a colleague pretending to be a senior manager. DO NOT PURCHASE A VEHICLE FROM THIS ROUGH DEALERSHIP.
Reviewer has confirmed their email address
I made an enquiry for someone to contact me 3 times from last Saturday using the Audi uk website to purchase an S3. A chap called Daniel finally called and promised some pics for the Monday morning as there were no pics on there website. I unfortunately did not receive the pics or a call so I had to make another enquiry using the Audi uk website as the telephone line to the dealership was unavailable due to the pandemic. Anyway Daniel called shortly after my long winded enquiry and promised the pics for Tuesday morning by 10am instead. Unfortunately this did not happen again and all I got was a pic of one of the seats from the car and this was at lunch time today. I called Daniel who said he would need to arrange for one of the guys from the dealership to call and arrange for the video and pics. A chap called Ash who I later found out was suppose to be some kind of long term business/finance manager who was not all apologetic or sympathetic and came across rude and ended the call with me whilst in middle of my conversation for no apparent reason. 5 minutes later he calls back saying line went funny and again no apology and back to being sarcastic and patronising and when I questioned him about the service I had received, his response was ‘you obviously don’t want to by the car’ and hung up. I called and asked to speak to the senior manager to voice my experience which I later received a call from someone who immediately took his colleagues corner and also became somewhat patronising and refused to email me back as I was suspicious that he was just a colleague pretending to be a senior manager. DO NOT PURCHASE A VEHICLE FROM THIS ROUGH DEALERSHIP.
Reviewer has confirmed their email address
I made an enquiry for someone to contact me 3 times from last Saturday using the Audi uk website to purchase an S3. A chap called Daniel finally called and promised some pics for the Monday morning as there were no pics on there website. I unfortunately did not receive the pics or a call so I had to make another enquiry using the Audi uk website as the telephone line to the dealership was unavailable due to the pandemic. Anyway Daniel called shortly after my enquiry and promised the pics for Tuesday morning by 10am. Unfortunately this did not happen and all I got was a pic of one of the seats from the car and this was at lunch time today. I called Daniel who said he would need to arrange for one of the guys from the dealership to call and arrange for the video and pics. A chap called Ash who I later found out was suppose to be some kind of long term business/finance manager who was not all apologetic or sympathetic and came across rude and ended the call with me whilst in middle of my conversation for no apparent reason. 5 minutes later he calls back saying line went funny and again no apology and back to being sarcastic and patronising and when I questioned him about the service I had received, his response was ‘you obviously don’t want to by the car’ and hung up. I called and asked to speak to the senior manager to voice my experience which I later received a call from someone who i immediately took his colleagues corner and also became somewhat patronising and refused to email me back as I was suspicious that he was just a colleague pretending to be a senior manager. DO NOT PURCHASE A VEHICLE FROM THIS ROUGH DEALERSHIP.
Reviewer has confirmed their email address
Would never use Lake District Audi again, worst customer service I have ever received, spoke with the manager who was rude & aggressive
I would have left zero stars if possible I just phoned up to enquire about the outstanding Recall on my Audi. 1st of all the woman was very rude on the phone to me and then told me to phone back later that day as they are really busy with other customers. I am sorry but this is not good customer service im enquiring about a recall that could cause FIRE in the car I transport my family in I expect to be treated like I was when I am a paying customer. you have failed Audi and probably lost a long time customer this is my 7th Audi I have owned and probably my last now.
Reviewer has confirmed their email address
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Manufacturers: Sells a variety of makes and models
Franchise Dealership
Lake District Audi
Lindale
Grange-over-Sands
Cumbria
LA11 6LJ
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