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Great dealership. Staff are all so helpful - thank you to Sarah & Dave who were so welcoming. See you soon for my new car! R Boisclair
I've been a company car driver for 20 years and never had service like it! My car had three tyres that needed to be replaced and a buckled wheel all of which I was oblivious too! However - no fear April Berryman here! Put me at ease and dealt with everything especially the leasing company two days later my car is delivered back to me at a different address with three new tyres and a shiny new wheel and in the mean time what could have been a stressful experience was all sorted for me - Thank you April
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Big thanks to Ben Loveridge & Michael Taylor for treating me like a valued customer on the purchase of my new M240i xDrive - I felt special!
A massive thank you to Ben, Diana and Carl for making my new car purchase so good. I have just picked up my NEW X7 BMW form Snows Portsmouth and from first contact I have been treated extremely well indeed. There knowledge, helpfulness and ability to go above and beyond for there customers is the best I have experienced. I would highly recommend them to my friends and family, and to anyone looking for a BMW and wants to be looked after. True 5 Star Service.
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If you want a great quality car with excellent and caring service, then I don’t feel you need to look further. Other luxury brand car dealers seem to have a sense of self entitlement and grandeur over prospective customers and feel c*sure when working for these brands. Having been with BMW for 6 years now I can say Snows BMW Portsmouth have maintained my opinion of BMW. Staff are personable and welcoming into their fresh and open showroom. Never have seen or felt that anyone is judged and take people at face value. If you are a real car enthusiast or “petrol head” then you need to look no further than their M Performance specialist Michael Taylor. Clearly loving his cars you can really get a feel that he (and the rest of the team) are passionate about their business. Michael knew my wife was a petrolhead and didn’t just sell the car, but really talked over the aspects of each model, the brands thoughts behind it, and which we should go for, not just seeking the big sale. I went in doey eyed over a premium X6 model and although it was an amazing machine talking to Michael, Ian Foden (finance) and Ben Loveridge, his Manager, we found a car that was a better fit for the family giving us all we need, whilst still delivering a powerful and exhilarating ride. When I had doubts over what car to buy, the treatment from this garage reaffirmed my wife and I’s decision that they were the right choice for us. I look forward to coming back and dealing with Michael and the team in the future. We’re coming back for that X6!
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The yellow Snow company. If you would like to buy a new car and have all the fun and excitement taken out of it and then find out the company you have just paid £50000 does not give a about it, then look into Snows BMW Portsmouth. They can supply you with what they call a “new car” Snows BMW main specialty is overlooking things for the profit of the company, Snows will hand over your dream car in any condition to suit them, they will make sure (at no additional cost to Snows) you car is presented in a darkened room to hide from customers the paint damage Snows have caused by bad storage & neglect , Added to that, they can throw in a hole in the seat , scratching & gashes in seats, missing stitching . This is white stitching on a black leather seat, impossible to miss in daylight or let’s say a Snows PDI , but in a specially darkened hand over room in Snows Portsmouth anything can be covered up.. The salesperson D-C , or to keep his identity safe let’s call him Mr magoo, will assure you any marks in the £1800 extra you paid for the BMW MATTE paint that Snows had left outside for birds to poo on and tree sap to dry on to the paint, will just wash off (because they can’t be bothered) Mr magoo will also make sure your car is “nowhere near” ready to collect on the appointed time, by making sure your new cars system needs updating, then not giving a when you’re phone does not connect to the car but Mr magoo knows you still have a 3.5 hour drive home.. You can as least take comfort that Snows BMW Portsmouth’s manager C-L, but to keep his identity, let’s call him a complete and utter, gives even less of a than Mr magoo. Which is nice, Anywho the rejected car a Z4 M40i is sat in Snows BMW Portsmouth car park as the complete and utter will not accept the car rejection... So really have a good think before you taste that yellow Snow....you will regret it..
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Truly horrendous experience at Snows BMW in Portsmouth and service car taken for a gearbox reprogram and it's just been fitted with a new clutch the car drove fine it just kept resetting so all I needed to know those BMW to do was to reset the biting point they done a diagnostics and told me I need a small repairing a gearbox still didn't sort problem then told me I needed a hydraulic actuator fitted it still no fix then told me it needed a whole new gearbox on you I didn't need a new gearbox after clearing the sum of £4250.95 I have my car collected and taken to a small BMW independent specialist told them about having a new clutch and it kept resetting I told them the same as I told snows BMW and they put it on a computer to reset the biting point no parts needed with the car repaired in an hour snows BMW have made a huge error or trying to get more money out of me parts I didn't need I had to open a trading Standards case I've had no reply and customer service did not care in the world
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Manufacturers: Sells a variety of makes and models
Franchise Dealership
Snows Motor Group Portsmouth BMW
Bilton Way
Portsmouth
Portsmouth
PO3 5FF
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