If you can avoid this dealership, for your own sanity please do!!!, the sevice department management are either in a coma, or intentionally the most inept, ignorant bunch of ××××××!! Possible

Avoid, cowboys!

Pathetic for servicing and recalls. Never phone you back when they say they will, cut you off when you’re on hold. Unhelpful, unprofessional staff.

Great service on our new X1 M Sport. Delighted with our deal! No gimmicks or pushy sales pitch - just the car we wanted at the right price!

Thank you Philippe for all your help! Fully recommended great from start to finish!

Once again Mr. Damian Maughan has come out top. From the moment we pre ordered our X1until delivery, he kept us informed every step of the way. Especially through the restrictions and set backs caused from the Covid19 virus. If anyone visits Stratstone Wallsend, with thoughts of purchasing a car ask for Damian as his service and professionalism is without a doubt one of the best you can find. He is friendly and informative without being forceful and overbearing like some sales persons can be. If you ask a question he will answer it or find the answer for you. He deserves 5* for the way he conducts himself towards old and new customers. He is an asset to BMW Stratstone Wallsend. Pam & Geoff Gibson two very satisfied customers.

i bought a bmw 318 from stratstone and it has cost me thousands to keep it on the road , it has been one thing after another , i paid £300 for a battered old toyota that was a better value than the £14000 i paid stratstone for this pile of junk . avoid at all costs as they will scam you ..

I took car for a BMW recall and while in they did a complimentary vehicle check , told the rear brakes and disc need replacing cost £529 refused the work as mot was due at the end of the month , today took it to a local garage to book Mot and asked for a breaks quote £250 !!! And it’s a qualified BMW garage , then when mechanic checked breaks he stated break are totally fine in fact nearly brand new ????? Not happy with this coz how many people have been taken to the cleaners with that ? Think this is a bit of a scam get a recall fir a free job and sting in the tail trying to get money for a job that doesn’t need doing !!! Absolutely shocking service !

I had arranged to view a 20019 M140i , i spoke to the salesman on Monday 6th July who assured me that the car was in excellent condition, he invited me to attend at 16:30 on 8th July as it need to go through preparation, and any issues he would let me know. I arrived at the dedicated appointment only to be told that the car had not been prepared (So where was the phone call to let me know?), after waiting for the salesman to seek the car he took me outside to see it........... Oh dear, the car was dirty, the front valence was scraped and scratched, the off side front wing had a scratch, the drivers door was scratched and dinted, the offside rear bumper was scratched, the nearside rear bumper scratched, the offside rear door scratched, all this on a 14month old car which they were selling at a premium price! they sell themselves as Tynesides flagship BMW dealer, all I can say is the flag must be at half mast as I have never had the displeasure of such an unprofessional outfit.