Alan

lost reservation deposit

phoned them to enquire about a car. I naively allowed them to take a reservation fee of £250 to reserve car for viewing. I was assured that if I did not want the car, then they would fully refund the reservation fee. They did not tell me at the time that I had to actually physically view the car first before I could claim back my money if I decided not to buy .I live about 90 miles away from this dealership and when I decided not to view the car they refused to reimburse my deposit. This is clearly one of their money making scams and anyone considering a purchase from them should be mindful of how devious and misleading they can be