Helen D

Beyond disappointed....

Only pressing one star because it seems it is the only way to get this form through...there should be a MINUS star system. On the 11th of March 2015 the vehicle in question, a Volkswagen Scirocco, was purchased by daughter Miss Kate Ellis. Cost £7.500, part cash-part from (150cars.com.with the MotorNovo) finance. From the outset there were problems, as recorded by my daughters review, under the name of Katherine, on the 150cars.com website. She had saved up for some considerable time and as a single mother who really depends and needs a car, both to take her son to school, and herself to work, These issues with the car - the engine missing a part finally established after eighteen months (when out of warranty), lights coming on and so on and so on .... very distressing and 150cars.com had what you could call a very ‘cavalier’ attitude, to put it mildly. She had only had the car a short while when lights kept coming on and it was never sorted properly. They were charming before the sale but not so afterwards. One bill we had to pay paid to a reputable and independent garage was to the tune of £2.000. This was just the tip of the iceberg - as my daughter refers to within her comprehensive review. Initially I persuaded her to write a good review, in an attempt to win them over, that made absolute no difference and is embarrassing to say the least. Many different sums of money have been paid out and we found it to be cheaper to sell it than plod in with the ongoing issues, not resolved ever, by 150cars.com. It was sold for £2.000, just remember it cost £7.500 to start with, (in 2015) more than £2.000 + after purchase and only managed to get £2.000 by selling it!! You do the Maths. We will be seeking legal advice when all the data has been collated. We actually thought it was a family run company with principles. Just read the other reviews, if you also take valuable time to read them, you will be able to capture the true nature as to how they operate. Doubt if you would purchase a car thereafter. The ‘MotorNovo’ finance was paid with very quickly. I cannot record all the “ins and outs” within a public forum. However, the relevant details will be being reviewed by a member of the legal profession shortly. I only wish we had reviewed the reviews as it were, we would never had purchased a car from this company (also known by another name I believe) If you are representing an objective organisation I respectfully ask you to read the other reviews, which shed some light on my viewpoint. Sincerely, Helen Drury (Mrs)