Caleb V

Initial contact with the dealership good

Initial contact with the dealership good, very fast at responding to messages/calls, firstly dealt with Pete who was happy to face time to show the car off before we came to view, when we came to view, again the service from Kash was good, was a bit concerned the car had a flat drivers tire & looked like it had been driven across a desert, anyway tire was pumped up and took it for a test drive, all was good, car drove lovely, no noises or knocking of any sort, Kash took us on a route that tested all roads so we could tell it drove and rode fine. Decided we would take the car, asked about service history, they didn't have it all to hand but was told it would be found it must of been in the office not in the car, but it had the history & definitely been serviced recently, twice actually within 1 month. (once at main dealer when getting some other work done and once by them only a few days before we came to look at car) and assured drivers tire would be sorted for collection. This is where things took a turn, we arranged a date to collect the car but only dependent on the service history being provided, was around 3 days of chasing them with no response.... eventually managed to speak to Pete the day before collection for him to say they have definitely got the service history and he would send over soon, but said he didn't understand why we wouldn't have the car anyway even if they didn't have any history.... Not sure anybody would buy a Range Rover with no service history at all... anyway was initially sent an invoice for some work the car had done at JLR main dealer but no mention of a service on this invoice, however, was told it was 100% done, called the JLR dealership who confirmed the repair work had been done but the car hadn't been serviced by them.... went back to Ancoats with this info, was told will be looked into and will call back, received a call to say sorry it mustn't of been done at JLR as they 'forgot' they did it in house themselves instead, asked for proof of this to be sent over then, took around 3-4 hours and more chasing for this to be sent over, when finally received very much just looked like something they had drafted up in the office there and then, as it had the date on it was sent over not the date the service was supposed to have been done and all it said was 'service' on their own invoice... Anyway we decided to still go ahead and get the car as we really liked it, it was only a few years old, not as if we was looking at a 10 year old car & all finance had been approved and paid out, and we knew we would be servicing our selves anyway & it did come with some history. On the day of collection, had the keys nearly in hand to be told they don't have the logbook for the car... was told all we would need to do is take the proof of our insurance and proof of purchase to the post office and we will be able to tax the car this way, and we would have to send off a V25 form to DVLA to get a new logbook, would cost £25 but will reimburse us if we keep receipt. Took the car went to post office to be told no they cant tax a car this way, can very rarely be able to do it, we sent off for the V25 paid the £25, called DVLA to be told would take around 4 weeks to get the new log book, there is no way we can tax the car so would need to keep it off the road for 4 weeks until we get the new log book! Obviously not happy as we had just bought a car to be told cant drive it for up to a month, called Ancoats and spoke with Mark this time round, explained situation and they told us to hang on they will sort something, received a call back a few hours later to say they had found the log book they did have it in the end & he taxed the car over the phone for us. - Thank you to Mark for this. The day after collecting came out in the morning and the driver tire flat again.... Took to quick fit and tire had a huge nail in it, luckily was able to be repaired, but car also needed tracking aligning as on the drive home from dealer noticed it pulled to the left, as shown by quick fit tech the tracking was massively out, £95.00 bill the day for tire repair and alignment, day after collection. - The tire we was told would be replaced. After this a day or 2 later we took the car to a local specialist for it to be looked over and serviced if needed as we wasn't confident it had been done as claimed by Ancoats, good news was there wasn't anything up with the car all seemed healthy, bad news, it hadn't been serviced, was shown photos of how clogged up and filthy filters and oil was that should been brand new if Ancoats had serviced.... Also needed a rear break pad so a total of a £600 bill.Contacted Pete to explain issue with tire, and for the reimbursement of the £25 for the V25 which was not needed in the end as they had the log book, initially was reluctant to refund us anything towards this, asked why we had even bothered to get the tracking realigned.... explained why due to it pulling and we had been assured by Kash the £25 would be refunded back to us, Pete negated this and advised us Kash shouldn't of told us this and if we wanted it back they would have to take out of his wages as he shouldn't of said this, no offense but not our issue who's wages it comes out of, since we had to pay it and we didn't need to as they had the log book, still reluctant to refund anything, told him what we had just had to pay at our local specialist and the fact we'd been advised no service had been done and been footed with a £600 bill that we weren't attempting to pass on, we just took it on the nose as a lesson learnt, obviously this information was disputed as was told not 'fair' for us to listen to something another garage has told us... Anyway eventually it was agreed they would refund us for the £94 for the tire and tracking and the £25 for the V25 postage. A few months into owning and some other issues have crept up, one of the motors in the wing mirror is faulty and has been since we got the car, reversing camera also stopped working (however not Ancoats fault it was due to water ingress) however, when getting car valeted was shown the quality of the paint work of the car, looked like it had either been keyed or scratched on every single panel and a cheap patchy respray had been done to cover this up as in the sun car had dull patches of over spray all over it, and on a black car looked pretty bad, another £330 spent to correct this. Might explain why the car wasn't clean when we came to view & with the commotion of the missing log book on the day of collection didn't even take time to look at the paint when it had been cleaned.All in all not a fantastic service at all, although I am ultimately happy with the car we bought and it now looks and drives fantastic I wouldn't say I would ever use Ancoats again for my next car.