RD

real poor management service

A shocking example of poor customer service and lack of professionalism from sales management. I recently made a purchase from Arnold Clark Linwood Vauxhall and irrespective of my spend, the after care service I received (one week later) was less than poor. Allow me to explain. I purchased the car remotely and picked it up early evening in the dark. The salesman that I conducted the transaction with was accommodating I looked around the car from the outside, in the dark and then left the showroom. After returning home and looking over the car in more detail I began to notice the poor interior finish. Little or no effort was made to valet a car. I took it upon myself to have the car professionally valeted and asked for a detailed report and their findings are listed below Please note: Other opinions are available The car had only been wiped over and hoovered. There was women's make up residue down the door pilers, indicator arms, gear knob and steering wheel. The seat has similar marks and additional chocolate related stains were found. All of the door hinging had not been touched and the engine bay looked as if the car had been driven through a dust storm. So, with that in mind, I wrote directly to Mark Currie at Arnold Clark, Sales Manger, underlining just some of the issues. Here is his response and I quote part of his less than profession response "The interior should have been perfect.,and we don’t clean under bonnets because of engine immobilisers and water getting into electrics but that doesn’t stop us from taking a brush or dry cloth around the metal areas and clean up" You'll note from his tone and response that "The interior should have been perfect", but it wasn't Mark. Neither was your email Those of you that have taken the time to read my review will also notice that there are a larger number of EX Arnold Clark customers that have had poor customer service reviews followed with a standard on line response along the lines of "we are sorry to hear blah blah blah ......" etc etc. On this occasion, Mark Currie should, in my opinion, of admitted short failings by Arnold Clark and offered to rectify it. He chose to be short in his response, unprofessional in his approach. A very disappointed and unsatisfied ex customer