Michael A

AVOID ARNOLD CLARK EDINBURGH

PLEASE AVOID the dealership in SEAT Edinburgh Seafield if you want a quality used vehicle or if you want good customer service. I purchased an Audi A3 2015 model with 57k on the clock for just under £14000 cash with the promise of 2 keys, yes I got 2 keys but only 1 was programmed to the car. After a struggle Arnold Clark decided they would reimburse me the £72 it cost to code the key at Audi Aberdeen. This is where the issues start, so I took the car to have the key coded at Audi Aberdeen who carried out a free mechanical inspection, an hour later I was given the bombshell news the car was not roadworthy!! The 2 rear coil springs had snapped, the whole braking system was faulty, the exhaust system was faulty and there was a split in 1 of the tyre's. Audi provided me a full inspection report and video of the technician at Audi pointing out the faults. Trying to get hold of anybody at the dealership was near impossible and when I did they advised me the 60 day warranty they supplied me did not cover the faults on the car. Absolutely appalling 'customer service'