Jamie A

Jamie

Bought 2014 car with 22,000 miles on clock Badly scuffed alloy Wrong locking wheel nut key supplied Only one car key Cleaning of car on handover (what cleaning) Brake pedal rubber missing So replaced alloy, bought new key, had locking wheel nuts removed and replaced, had oil changed as it was well spent, bought brake pedal rubber, had tyre put on new Alloy. Locking wheel nuts £39.99 Labour to remove locks £97.00 Oil Change £47.00 New key £143.00 Alloy wheel £110.00 Brake Pedal Rubber £9.60 Change tyre to new Alloy £17.00 No check from dealer at all... The little green tick on the window I think means they just check it's got doors on the car... That's it! Worst experience in 26 years of buying cars and I have bought over 30 cars. I spent around £480 to fix what should of been checked before car had green tick put on windscreen, managed to get £250 back from sales Manager... Still out of pocket over £200 manager offered for me to take car back to be fixed, but after all the bad reviews it would of come out of the garage worse no doubt. Also sent a copy of email to the main Director... Please see reply below, so BEWARE and check everything before you buy. Thank you for your email addressed to Mr Hawthorne. We are sorry to learn of your experiences with our Warrington Dealership. Mr Hawthorne and his fellow Directors take customer satisfaction very seriously and he has passed your complaint to ourselves at the Executive Office to investigate and respond on his behalf. It is always our intention to make the customer experience excellent and by this example it is apparent that we have been unable to achieve our own company expectations. We continue to strive to provide the very best service and use feedback to understand how complaints impact our customers experience so we can make changes to improve our business, and we thank you for your feedback. We understand and appreciate that you have encountered some issues, for which we apologise. We could have corrected this for you, however I understand that you have chosen not to allow us the opportunity to make these corrections and have arranged for these issues to be resolved through a local independent service department. As a gesture of goodwill, the Warrington Dealership have offered a substantial contribution towards these costs, a contribution which you have accepted and confirmed your understanding of the reasons why we would not offer to reimburse the full value. We feel that the dealerships offer, which has been accepted by you, is a fair and reasonable offer under the circumstance and we would not propose making any alterations to this. I understand that you have received this cheque payment as a goodwill contribution towards these repairs. On behalf of the Arnold Clark group, please accept our most sincere apologies for your inconvenience, Yours Sincerely, I WILL NEVER USE ARNOLD CLARK AGAIN