Anonymous

Avoid

I bought a "Das Welt Auto" Golf SV from this dealer recently. The salesman promised me 4 new tyres as part of the deal, and assured me that it had AppConnect fitted (I couldn't check this as the satnav had been removed for security). The car was delivered without the promised tyres. The sales manager said that the salesman had made a mistake and it didn't need new tyres. My complaint that this was part of the deal has been ignored. They have ignored my emails asking for a modest refund of £100 towards tyres. They did say they would pay for the AppConnect to be activated by my local dealer, but that dealer has been unable to get anyone at Arthur Prince to actually agree to payment. I was very unimpressed with the "complete valet" that had been promised. Some of the things I had pointed out had not been sorted (scuffs, and the removal of the dealer sticker on the boot). Oh and finally I was made to sign the handover document when the car was delivered, but hardly any of the items on the checklist had been done. I had no choice as the transporter driver needed to pick up another car. All in all I think this dealer is one to avoid. Luckily VW also asked for a survey, and I did not hold back!