Jason

Disappointing Post-Purchase Experience

I recently purchased a car for £11,000 from this garage at the end of September. Shortly after bringing it home, I noticed an oil leak. Despite the difficulty in scheduling a repair due to the unavailability of a courtesy car, the vehicle was eventually taken in for repair. I was informed it was fixed, but the issue persisted immediately after I brought it home, with oil leaking onto my freshly jet-washed drive. Attempts to resolve this through the garage proved challenging due to the same issue with courtesy cars, leading me to seek repair at a local trusted garage. The repair, worn Rocker Cover Gasket and broken Rocker Cover was necessary and should be covered under the 30-day warranty. Despite contacting the garage and providing the necessary invoice for reimbursement, I have yet to receive a response, let alone the reimbursement itself. This experience has been frustrating and disappointing, highlighting a lack of customer service and post-purchase support. I had hoped for a more straightforward and understanding process, especially considering the circumstances were clearly noted straight after purchase of the car. Regrettably, unless this matter is resolved promptly, I will have to consider further action.