Gary L

Poor Quality, Poor Customer Experience,

Been waiting x3 weeks to fix a water ingress issue on a VW polo that they said was coming from the boot wiring grommet at roof line., that flooded all carpets front to back from a grommet in body roof to tailgate. My opinion, driven through/ left in a flood. After 2 weeks, said fixed, here are the keys ( paper work said grommet changed, and I kid you not, dried the carpets AS BEST WE CAN!……still showing 18% front to back of car on my water moister meter. So, Carpets still sodden. I refused to take away. They have now taken carpets out, after my insistence to check for water, plus, damage, plus I left them with a £10 moister meter to test carpet wetness percentage, when dry… and tested that dry for ingress solution solved, I’ll take back. They are now telling me car ready, so not plan to rewater test to check fix has worked. Should I just walk away? Their ability to work proactively, genuinely want to find/ fix, have a semblance of customer relationship, satisfaction output is zero. I have been doing all the phone progress chasing. Have written to them. I understand passing my email around, but zero returned response. My advice…. Steer well clear of them. They are interested in your money, and that’s it. A quality, customer focussed, and capable business they are not.