Lianne J

Appalling

Bought a Jaguar XF from this dealer on 31/3/19. Got it home all the way to Cornwall to find numerous faults which were not included in writing on the advert or told to us at the time of the sale. This included the air conditioning not working (pipe disconnected), an oil leak and the brake hose pipe rubbing to name a few. We contacted the dealer the same day who advised us to take it to an independent garage to get information on what needs repairing then get back to him. This is what we did, the car went to the garage on 2/4/19 and the information required was sent to us the same day by the garage. We have been trying to get in contact with the dealer ever since via telephone and email and we have had no response whatsoever, 2 weeks after. As part of the price agreed they also said the car comes with a 30 day warranty (they said they would send the details by email), also the Jaguar service history (which they didn’t have available at the time of purchase) and they would send us wheel nuts and the bumper trims which were missing. We have received the wheel nuts but nothing else. Funnily, these wheel nuts were posted to us on 4/4/19 by which time we had tried contacting at least 20 times by phone and twice via email - so it’s obvious our calls and emails are being ignored! We are absolutely appalled by the service we have received (or not received in this case) by this company. We currently have a case opened with trading standards and also we are getting advice from our solicitor regarding a possible legal case.