Michael W

terrible service

had a very bad experience with this dealer. I bought a BMW 5 series off them that one of the members from the shop drove home daily from the showroom. I inspected the car on a Thursday and went to pick it up on the following day when the shop was in the process of closing and it was raining very hard so I did'nt get to do a final check. When I went to wash the car 2 days after I realised that one of the rear brake light had water in it as it had cracks in it. When I contacted BCM(luton) they tried to tell me the light was'nt like that when I picked up the car. 2 days later as the temperature was very hot I tried to switch the ac on and that did'nt work either. We came to an agreement that I would fix the ac and they would fix the light however I had to be calling them numerous times daily as I was'nt getting anywhere. Finally they bought the light and I was told by Jay to fit it and send them the invoices but when I did they compensated me for the light but not to fit it. JUST BE CAREFUL WITH THIS DEALER....YOU HAVE BEEN WARNED