Rowan P

AVOID

I would think carefully about buying a new Audi, and please don't consider this dealership, which has possibly the worst customer service going. We bought our A3 new from this dealership 2 years ago. Since then it has been back numerous times for software and engine faults, and has been recalled due to a faulty part. Up until now these trips have been covered by the warranty. Our car developed its latest fault whilst we were away for the weekend, we tried to book it in at the local audi garage however we were told there were no appointments available. We returned home (slowly) and booked it in at Birmingham Audi. We were told it might take up to 3 weeks to find an appointment for the car, but that we would be provided with a courtesy car. Whilst we were there we were told that the car was no longer under warranty because we were 200 miles over the millage cap. Highly frustrating as when we initially contacted Audi for support it was under the cap. At this point they happily informed us we would need to pay for a diagnostics test, which now also would not be covered by the warranty. At Birmingham Audi I was advised to take a taxi home and told that enterprise would be in touch to provide a courtesy car. It was only on returning home that Birmingham Audi then called to inform us that we actually couldn't have a courtesy car due to the warranty cap. I have been trying to get updates from them to no avail. I've tried to log a complaint however I'm continuously told there is no one available and they will return my call, which they haven't done on any occasion. I was referred to Audi customer care, however they couldn't provide me any updates because they also couldn't get through to Birmingham Audi. The one time they have called me was to tell me the car needs to spend a further 2 hours in the workshop which will cost another £330.... Due to the fact that we could not get an appointment when the issue first arose, we are now being charged excessive costs (£450 so far for tests) that are no longer covered by the warranty. Birmingham Audi have yet to provide us with any answers or updates, and we have spent large parts of our working day endlessly waiting on them to return our calls. Due to not having a courtesy car, we have had to change work plans and postpone a holiday. We will be raising a formal complaint with Audi, about Listers Birmingham Audi.