Chris C

Totally Ignored

I have visited your dealership twice in the last two weeks to look at the BMW Range of vehicles. The first time I walked in there were several sales people sitting at their stations whilst I wandered around the showroom and I was totally ignored. Eventually a young man came to speak to me who told me he was a trainee salesman. I explained that I was looking to purchase a car for my partner who already owns and drives a BMW M Sport that we would like to update. I looked at a 840 M Sport In the showroom but asked if it would be possible for my partner to come in and test drive an electric version of an i4. The young man explained that he would ask as salesman to contact me to arrange this asap and took my contact details I have heard nothing. Almost 2 weeks later in fact only yesterday my partner and I visited the showroom again we looked around and again several salesmen were sitting at their stations and although we did notice them whispering between themselves again not one person came to help us. I can only assume that even though my partner are both extremely wealthy individuals who could if we so desired buy your dealership either individually or together, we were both dressed in jeans and t shirts since we were not working. If I could offer you some advice If I were you I would instruct your people not to judge a book by it’s cover as far as customers are concerned. We are currently now looking at a Range Rover Vogue to replace my 2 year old BMW X5 and my partner who still would like a BMW 8 series diesel convertible will be using a different dealership. Your sales team have successfully lost you two sales of in excess of £250,000 in total and the BMW brand at least one customer.