David D

where do i begin.....

2 years ago i bought a mercedes from Brownroyd Motors, everything was well until 2 months later the car kept going into limp mode and the engine managment light was on, sent it back to the garage who had it for 2 weeks to get it back with everything ok....... +500 miles on the clock...dont know where they had it but never mind. car was ok but started to jump into park as iwas slowing down towards a junction...absolutly dangerous with the kids in the car....off it went back to the garage, got it back and was ok for a few more months. then it started again jumping from drive into park, and also the engine managment light was back on....brownroyd refused to do anymore as they said it was past the 6 months, i got in touch with the finance company Alphera Finance, basically just treat me like crap and said they would send someone to have a look at the car. when they came he could see that the engine light was on but didnt even bother to plug it into his computer, he took it for a drive for 5 mins and it didnt jump into park once, i told him it was intermitting. his report was that he couldnt find a problem even though the engine managment light was on. Tried Brownroyd but to no avail...then i had to bite the bullet and get a garage to try and sort it out and to their suprise Brownroyd had removed my catallic converter, cut it open and removed the insides and welded it back up to stop the car from going into limp mode...absolutly disgusting. I had to go through the ombudsman which tool 18 months to get them to take the car back, i got no where near what i should have but in the end i was just sick the car jumping into park and jerking me forwards all the time, i couldnt even take my children in ti for a year and a half. it caused me so much stress as i was getting a new job working away from home then moving house last year. Please please avoid.