Kreasha T

AVOID DISHONEST

Bought a car and it arrived Saturday evening. Later at night. Seemed to be okay on arrival and I was handed warranty leaflet and invoice. Next day in the light. There was two cracks to the window screen. Tip in back seat. Side steps once I put my foot off fell off. I immediately contacted the seller who told me not to worry he would sort the side steps just get a price from a local garage. I booked this in at a local garage. They told me that it would be a complete new set as they were eroded and could not be welded back on. I called again to raise concerns of a rattle and very noisy engine. I decided to call the warranty leaflet provided on sale date 15th April. I was told no warranty was active. I then tried relentlessly to contact them left voicemails messages about my concerns. They told me not to worry it takes 5 days. I have been chasing the side steps and warranty all month and getting no where fast. Finally he sent it to me on May 5th. I wanted to get the car checked asap fluid was leaking engine was really noisy and rattling so I needed it to be covered. I waited 5 days as advised last time and contacted warranty. It was invalid as I bought car 15th April and these issues were before the warranty started. Completely had. I’ve requested a full refund request as I am within my 30 days according to Consumer Rights Act 2015. Shakoor asked me to put it in writing which I did on May 10th. Since then I have not had a reply or an answer moving forward to rectify the situation. I feel conned out of £6825. I have contacted Auto Trader were I seen advert to let them know and it now looks like I need a legal team. The MOT was not given on sale although it was done day before so today I am contacting DVLA fraud as I believe they have switched off the warning lights. Car smells like something is burning it’s leaking and sounds like a black Hackney old fashioned taxi. Wheels are dragging to the right making it difficult to steer safely. I have young children which they were aware of. I am in talks with Consumer Services regarding my rights. I am entitled by law to a full refund. My messages and emails have gone unanswered to date.