Aj

Nightmare dealing with Car giant

Worth reading my extremely awful experience with Car giant, and, then you make your own decision. I wish if I could leave a positive feedback as the sales rep was good. But I am having the nightmare of my life in dealing with Car giant after paying 16.5k up front for the car purchase which is showing as only done under 30k on the clock, straight away noticed issues with the car has noisy brakes, tracking issue, wheel baring noise and other issues in addition. Noisy brakes were noticed on test drive and was assured will be fixed on collection, but on collection was told is to do with moist on the discs/pads and will go away in approx. 10miles drive, if not to bring the car back. I called the After Sales team and explained all the issues but they are not ready to take the ownership and passing me from post to pillar and pushing to go to a local garage to get the issues looked in to. In my opinion after sales team are useless and just trained to listen to issues you are experiencing but provide no solution.They have no empathy for the customers and just play delay tactics by providing ridiculously delayed appointments to get the car looked in to, not understanding all the stress I am going through by not being able to use the car freely. I could have bought the car from any other car dealer or private seller , but I chose Car giant for reason and expecting they would provide a top class customer service, but I feel really disappointed and let down by Car giant, I regret choosing Car giant. For now I feel like I have been daylight robbed by Car giant of my hard earned money. I will update this review as I go along my experience with Car giant, so that all the readers can see the true picture. Now I will leave it to you to make your own decision.