David S

I wouldn’t deal with Carbase again

My experience at Carbase was poor. Sales team very friendly and responsive when selling but aftercare was shocking. I spent £25k on a vehicle which had corrosion on the bonnet and a poor accident repair to the drivers side doors. I bought this over the phone and was sent a video of the vehicle beforehand being assured of the condition. After delivery, I reported the issue within 24 hours and that’s when the Carbase team became difficult to get hold of. It took 10 days to agree for the vehicle to be returned (even though that’s within any consumers standard rights). On arrival at the branch to return the vehicle I was met by a sales team leader with a serious attitude, very dismissive and generally unhelpful, as if I was an inconvenience. I had to argue to get my deposit returned same day. I would recommend using another car dealer for your purchase and I’d certainly never use Carbase again.