Hannah B

The ‘PHILOSOPHY OF LIARS

Approx, one month ago, we reported ongoing issues with a 66 plate focus, brought from THE LIARS @ £10,000 - ( £14,000 Finance Total ) - We had cause, within DAYS OF PURCHASE, to return the vehicle & were left to pursue “our problem“ with the Carbase garage “up the road”, by ourselves. After reporting “our problems” with the vehicle, we then had to push it some more, to get the matters resolved, after NO RESPONSE or FOLLOW UP, following our appearance in person. At the time of purchase, my daughter was also sold A LIFELONG paint protection deal. Now just 6 months after purchase, the paint ( especially around the bumpers & wheel arch areas has become thin:faded & peeling/chipping off, We immediately informed Carbase, but received NO RESPONSE. We then decided to write an online review, which brought about an immediate response from Carbase, asking us to get in touch. Upon doing so, we were told ‘The Case’ was in the hands of senior management. That was 2 weeks ago & we haven’t heard a sausage. My daughter dosnt have time to mess about. Eight years in the Alzheimer’s Care Field, she often works 12 shifts & a 15 hour shift isn’t uncommon. I would have expected more respect from a so-called leading company, like Carbase & the sad reality is my daughter, got stuck with A LEMON, & there is nothing she can do about it. Do not buy from these pretenders, operating as WLOVES IN LAMBS CLOTHING. Car dealers & dealerships are synonymous with the word SHARKS & now you can see why. Thank-You