Promised the world delivered nothing.wife bought car no water in expansion bottle.car dirty.no fuel in car after being promised there would be a full tank for all the messing about.sold gap insurance £395 on the I internet same product £149. Wax 300 plus internet £20 same product no phone calls about complaints only interested in you signing the dotted line please heed my warning do not buy a car off these lot you will regret it

Leaning on Sytner for quality but old, old fashioned selling and hounding you for a review before you buy because they know there’s a good chance of an issue. Just go main dealer and don’t buy the add on’s. Sytner used to be quality... avoid

All went well until the final conclusion of the sale. Reserving car on-line, demonstration of the car and finance/ final sale all fine. Then we come to the pick up of the car. I could only pick up on either of two week days - first of all told only one of those days was possible as sales man who only talked finance which we didn't want would not be available on the following day. Luckily my son could make the afternoon with me to pick up the car - him driving away my old car and me my new one. We had a 4.00 p.m. appointment - unfortunately the road traffic due to the awful weather predicted I would not be there for 4.00 p.m. I rang and let them know I would be there at 4.30 p.m. - I was given the impression that would be fine and I would see the salesman at that time. I arrived spot on 4.30 p.m. and immediately saw the salesman for the final 10 minute appointment as there was no exchange of my old car, finance etc. He commented on what a smooth and quick process it was. We talked about traffic and he told me you should drive home in the light. I imagined that would be the case as it was now 4.40 p.m. But then the wait, my son and I waited and waited and waited. Customers came and went. Lots of sales reps including my contact stood about doing nothing but no feedback at 5.20 I asked why was the wait so long - I was told there were just so many customers and only two people to deal with them. I only saw one. Finally at 5.40 p.m. we were seen - I made it clear how unhappy I was and was told I just needed to wait in turn as other people had to wait too. It turned out my first appointment had unbeknown to me been changed to 5.00 p.m. and so my 40 minute wait (according to the paperwork) but in fact it was a wait of an hour plus to complete 10 minutes of paperwork and the final inspection of the car was deemed completely acceptable. I left the dealership at 5.50 p.m. in the dark - so much for the sales man's assurances when I was paying I would be away at approximately 5.00 p.m. Not one person informed me at any stage of the wait. I used Carshop before at Swindon - great service. In Cardiff it appears once you have paid your money no one can be bothered to communicate with you or apologise for what is an unacceptable wait. It also seems to me that the system of lots of people standing about as they can only sell and not help with the final 10 minutes of paper work is inefficient and not customer service! What a disappointing experience - I would not want to use this Car Shop dealership again. Cardiff - what a great city with great people but not in Carshop - Carshop you really can do better than this.

Really poor service by Carshop Cardiff. Fixed appt to view Car, travelled 70 miles, head office called to confirm. Arrived on time, only to be informed they had just sold car. No apology nothing. No professionalism or customer service, its all about the money.and to hell with the customers. Will avoid

The first guy we spoke to at Carshop Cardiff about the car was amazing, but waiting to set up finance it took them a month. Signed 3 times for the same car still nothing. In the end told them to forget it and went to a different dealership sorted finance picked the car up within 5 days. The car shop doesn't keep you up to date on any anything we had to constantly phone, poor service.

Paid £99 to reserve a vehicle with Carshop Cardiff. Was told it would take 2 weeks to arrive. After me calling them countless times for a month and being told the car was in the prep centre, I was finally told that the car was reserved for someone else after they took my money from me. I was told there wasn't much they could do. After a long conversation saying how unfair this situation was and that I had paid first, they said they would contact the person and tell them of the error and that I would need to wait for them to call me when the car arrives. I called on 11/11 as still hadn't heard anything and was worried about the time I had waited for this car. By this time, I saw on their website that the car was showing as sold so I had a feeling the same had happened again. Surprise surprise, they had sold the car to someone without even contacting me at all whilst holding on to my money. I was so upset by this and told them I wanted a refund. Over a week later, still no refund. I've never been treated this bad by a supposedly reputable company. Absolutely disgusting service. I honestly would pay the extra and go elsewhere. Don't part with your money as you wont get it back!

Called CarShop Cardiff yesterday 11/11/19 and reserved (£99 fee paid to reserve) the car to view/buy today 12/11/19. Drove 120 miles from Basingstoke Hampshire and for my amusement once arriving I had a lovely surprise, they could not locate the car! Also been told this is the second time it happens?? Haven’t they learn from last experience? Amazingly they offered me a full tank of fuel if I buy a different car with them, the only thing the salesperson/manager told me he wants to help me, and they have over 1000 cars in stock (yayyy). Got a similar one at a bargain £11599 (£800) more than the original car listed which I asked if they can price match, once again they could not, so basically I got a sorry and see you later. Very disappointed as I took a day off work, drove 120 miles with a friend to buy the car and pay it in full to get a sorry and see you later? Very interesting way of doing business Many thanks

I was really happy to purchasing a Skoda Octavia from Carshop Cardiff. I paid the the reserve of £99, and another £200 so the vehicle would be delivered from their Doncaster branch to the Cardiff branch. I was told the vehicle would be with them on the Tuesday. I phoned on the Tuesday but was told they didn't have it, but someone would phone me back asap. They didn't, so I phoned again. Again they told me someone would phone me back, again they didn't. This happened a third time and I was assured the sales manager would deal with it and call me back...... He didn't. I phoned the next day and cancelled the order. A definite sale lost by their total lack of enthusiasm. Because I'm so annoyed at them, I decided to phone them this morning to make a formal complaint. The manager has yet to phone me back, now there's a surprise!!! I'll be leaving another review in a few weeks to keep customers updated on whether I do get that Illusive call back. But I won't hold my breath. Meanwhile I'm still looking for a replacement. I've also emailed Quality@carshop.co.uk without success. UPDATE..it's been 4 days since the Facebook post from them saying someone would be in touch within 24hrs.... But nobody has