Emma

Appalling

If I could give less than 1 star I would! Bought a car from the carshop doncaster site in feb 2019, within 2 weeks of getting it I went out to go to work and it wouldn't start rang site and they sent a technician out to assess. Told it had some sort of 'parasitic drain' and they would need to take it in to look at. They had it 3 days and said it was the glow plugs and they replaced them free (I should think so when I had only had car for 2 weeks!). Got car back and about 4 weeks later the stop start function came up as an error and wouldn't work. They sent tech out again who said battery was basically 'knackered' I rang and spoke to a manager and told them how disgusting it all was and she said there was nothing they could do a battery wasnt covered and they wouldn't even help as a good will gesture I was told it would be £210 for them to replace BUT she assured me from the tests they had run it would be fine for daily use just the start stop wouldn't work. 3 months later came to start my car and it wouldn't start !!! I rang up they said if they were to do anything i would have to get it recovered to them and they would assess again but with it being out of warranty they would charge!!! My dad replaced my battery and touch wood all seems fine but I'm telling you now they knew the car had a dodgey battery from the start, so all this about all the safety and running checks they do is a load of rubbish ! But what's finally topped it off is it just went back for its first MOT, one where the cost was covered in the purchase price so no on the day fee, and they failed it! On a 'bald' front tyre they quoted £71 + VAT and free retest or get work done elsewhere and £10 for a retest. Brought car away and went to a registered tyre fitting company and they said 'NO WAY was the trye a fail!! Rang up to complain and all I got was 'each technician has their own guidelines ' what sort of response is that when it's the difference between a pass or fail! In my opinion the company is a complete joke very unhelpful and deceitful. Anything for a quick sale once they have your money they dont care. DO NOT BUY FROM CAR SHOP DONCASTER !!!