Anonymous

Be careful

Placed a £99 holding deposit on a car at Cardiff Car Shop and asked it to be moved from Cardiff to Northampton which cost £50. This was arrange through the Doncaster call centre. I received an e-mail to say they were expecting me on a Thursday about 2 days after my Doncaster call. I had to change this to a Saturday and had a call from Car Shop on Friday to check I would be coming along, which I confirmed. On arrival at Car Shop about 45 miles from my home the car was a mess, dirty inside and out with several areas of flaking paint on the front, this a 2016 BMW. When I voiced my disappointment I was told I was only viewing the car and that I have to place a £300 refundable deposit to have the car valeted and prepared, which meant another 90 mile round trip. As the mileage had increased they also said it had been driven from Cardiff to Northampton. The staff also could not get their story straight about when the car had arrived from Cardiff. I think the £300 thing was a get out for not having got the car ready. They are a big outfit with lots of cars, and no doubt sell lots that are fine and they have happy customers as a result but there seems plenty of scope for poor service when things go wrong with Car Shop.