George

Cazoo owe me money a year later

I have had the WORST experience with Cazoo. I bought a car over a year ago, and on collection the plug (it was a hybrid) was biack on the end and the mechanic there and then said that wasn't safe. So I left without a plug and doubted the 300 inspection points because how can a black burnt plug be missed? I then had a total nightmare getting the finance released to purchase another car. A curtesy car later and finally getting to purchase another, I was left with a whole bunch of money owed. 10 months and hundreds of emails later I'm still owed that money. Money back guarantee? I'm really not sure. I'm sure at this stage there are too many customer protection laws broken but I sadly don't have the money to fight it. The stress, time, and effort I have had to put into getting things across the line has been really distressing. I've just had to send another email to chase another hollow promise from the useless service staff. They're lovely people, but systems of Cazoo letting them down massively. Close to finding a route to legally claim more than I'm asking. Cazoo is great, until you need somebody to action something and it falls apart. The worst part is, a year ago I requested to return the car that had the burnt out plug because I just didn't trust it. 3 months later I managed to work out that the car wasn't marked as returned when it hadn't even been on my drive for 2.5 months!! I believe on my Cazoo account I still own that car according to their system, but yet it's not on my drive.. this is the kind of organisation you are exposed to when things don't quite go right. I've been so patient with them, clearly too patient, but they owe me money a year later. If anybody reading this is or knows a lawyer willing to fight, I'd happily split the win fee, but please be aware of this. Oh, and I asked for a refund on the £49 admin fee, after a year of all this it's still being argued....I've been doing the admin! Honestly, I feel utterly helpless with Cazoo right now.