James L

Worst customer service of all time

DON’T BUY FROM CAZOO!!! Collected my car, drove 2 miles and had an engine fault so returned immediately to the depot. Was told it would be fixed 2-3 days later. Called every couple of days and constantly fobbed off. Never received a call from cazoo. Was finally able to collect 4 weeks later. Collected the car, no fuel, filthy inside and out. Most concerningly, whilst in for ‘repairs’, the car had been driven 1,861 miles, more than twice the length of the Uk!!! T’s & C’s say 100 miles max. I owned the car, so this is taking without owners consent - THEFT! Called everyday this week to try and resolve. Constantly fobbed off again. Check out watchdogs report on the ‘300 point inspection’ lie, news reports of their financial difficulty (they’ve just closed the centre I collected from), and all the other posts about issues. Company is a joke.