Purchased vehicle from this company when they first started, brilliant service faultless. They even tried to pay us full money back until I told them it was theirs. But honesty has not paid of in this instance. Purchased another vehicle from them and had to jump through various hoops but got there in the end. This car was sold as warranted until 2023 but we discovered that service they have done was brake fluid change only, resulting in vehicle warranty being void, due to time scale. We had to return this vehicle as due to it being diesel which has an RDF filter, which clogged up within two weeks mechanic had to drive it over eighty miles to clear it. So kindly Cazoo accepted it back. Purchased another vehicle from them cash payment as only way we could do this to be able to hand first car back. So now out of pocket nearly £30,000 pounds. Received vehicle to discover after picking it up that it has been in some kind of mishap, as underneath vehicle caked with mud rock solid, complete new sill replacement on drivers, side scuff plate missing,tyre pressure plate missing and masking tape underneath vehicle from repair. Doubtful on history of this vehicle took it back within the seven day period. Picked another one from them paid more money as still no money back from others yet, less than twenty four hours before pick up telephone call from local Cazoo garage, to say driver unable to deliver in morning due to illness, would be delivered two days later. Three hours later telephone call from Cazoo this time to inform me that vehicle won’t be delivered tomorrow due to damage on bumper. Have had enough deceit and lies from them have cancelled now. Leaving a couple of old age pensioners car less now and also £30,600 our savings with Cazoo so cannot even purchase alternative vehicle elsewhere, until we get some money back. What makes matters worst the first vehicle is now back on website advertising manufactures warranty 2023 when void and also advertised at lower mileage than when we returned it.

I bought a car here. From start to finish poor execution and stressful experience. My car was told it would be delivered then just two days before I was told there was problems with it and it needed a new MOT, tires were worn and needed painting?! This was after the car was sold to me. On delivery (5 days late) many things wrong (not reported on the website) and obvious they sold me a car they had overvalued. I spent over 17k! Was told I would get someone to come back to me to resolve however still waiting and my 7 day return expires in 2 days.

Was promised my car will be delivered on Thursday that didn’t happen, had to also wait till Tuesday and also my car was not delivered. Absolutely rubbish service at carzoo, I will personally not buy anything from there. They will mess you around

Trust, like the soul, never returns once it is gone Don't waste your time and money. I lost my trust in Cazoo I ordered a BMW X3 for £23.000 on Monday at 11:00 am without seeing and just trusting the Cazoo and then scheduled to collect it on Friday 3th of September. I received a call and email on Wednesday at 5:30 pm which is quite late notice with telling; During our final checks before your collection on 3/9 at 5 pm, we have discovered a repair that is required to ensure the car meets our high standards. Due to this, we will be unable to hand over your car at the planned time. I give a call to the call centre and waited 20 mins to connect then no one has any idea what needs to be repaired exactly, what needs to be repaired or when it is going to be available to collect. So the situation is you trust a brand and buy a second-hand car without seeing it and then you realize they absolutely don't know anything about the car they posted. I was told my refund will be in my account within 2 working days, It has been 2 days I am still waiting. I also missed another car posted yesterday while waiting for a refund.

It is hard to describe the gap between what Cazoo promises and what they deliver. Story begins with Cazoo forgetting the car they should be delivering across the country and just realising that 10 minutes before while we are waiting excited to receive our first car with a plan and booking we have already made for a get away from London. (Big Mistake 1) There is no way that we are getting the car on that weekend and we asked for a courtesy car. Cazoo spend hours to find a car but didn't call us back after each call so we had to call them again. By the way it was the sunniest day in London in this year, and all of us including our friends had to spend half of the day inside waiting for a resolution from Cazoo. After hours, they told us they booked the manual, but our driving licenses are on automatic cars and they knew it. After some time someone from Europcar called us, it was 11:15 and they told us that if we can catch them before they close mid day they have a car for us. When we get there, we realised that Cazoo tried to booked the cheapest possible option (Mistake 2), that is what Europcar employee told us, but they couldn't as it was all rented, they were offering an SUV (Great) but no one told us we have to bring a valid actual bank account credit card, we only had Revolut or Monzo on us, and even though we offered many options, we couldn't get the car. When we called Cazoo, they told us they weren't aware of this issue. (Mistake 3) So we had to go back to our flat, Cazoo was still looking for a resolutioon and couldn't understand why we couldn't get the car. Eventually we didn't get the car for weekend and finally they offered us a reimbursement if we can arrange a rental car on our own as they couldn't. We only could find zipcar flexes and due to their expensive hourly booking nature Cazoo offered £300 on Sunday, after we have already cancelled all our plans. We just booked the car for couple of hours and return to our house as we were tired of talking with Cazoo and we had no other plan. They delivered the car on Tuesday, couple of things didn't go perfect like the person who delivered the car couldn't open the hood. We didn't have an extra key, there was no extra tire in the car only a quick fix equipments, but this was the best experience we had with Cazoo so far. It doesn't end here no, there is a catch, a big one. Cazoo tells you you can get the car and test it for 7 days, but they never mention you cannot drive the car at all because it is illegal to drive an untaxed car in UK even for half a mile. And to be able to get the tax first you need to get v5c to get v5c you need to tell Cazoo that you are holding the car. Did you get the trick? Until you buy the car fully, you cannot drive it at all, and if you drive it and get caught you can go to jail, simple! And this is the biggest false advertising I have ever seen in my life, shame on you Cazoo, (Big Mistake 4) So we parked the car in front of our house, we tried to sort out everything on our own, Cazoo never helped about what we should do after buying the car, even though we called their customer nearly everyday, every each time they promised that they would resolve the issue and they will update us on every each step. Even a week after getting the, we still couldn't get the first promise of reimbursement for the car we rented from Zipcar as courtesy car. There are no followups of each step, we couldn't resolve even a single issue with Cazoo. There are just false promises and trying to sort it out like replies. For a company that sells cars and forgetting one across the other end of the country, not finding a courtesy car, not being able to resolve a reimbursement request in a week, sounds like an achievement. With Cazoo, none of your issues are going to get resolved I promise (Big Mistake 5) On top of everything there was a tear on the left seat which is not shown in imperfections, the windscreen cleaners were noisy, there was a half cigarette package stuck under left front seat, during covid times this is not acceptable (Big Mistake 6)