Ella

Audi A3

Bought a Audi A3, within 2 days the car had problems.. They were willing to fix the problem but claimed on my warranty. the drive shaft fell out the bottom of the car while I was driving and it had to be recovered to the mechanics city cars use. The gear box had to be replaced and they charged the warranty company £900 for a second hand gear box and labour but the one they put in doesn't work.. Gears don't change smoothly and when put in reverse it won't reverse. Once I paid for the car I asked for it to be cleaned and it wasn't it was handed to me covered in mud and dirty inside. The back head rest is missing and I was promised a new one.. Still waiting! They said I should be great full that they have even bothered with the car. They sold me a car that was dangerous to drive my children around in. This was the most time consuming and inconvenienced experience in buying a car I've ever had. I do not recommend after all the hassle I have had to go through. The manager is very rude and abrupt, other staff were however very nice.