Anonymous

Very Disappointed

I travelled for 2 hours to view a BMW vehicle at CJS Autos Ltd back on 04 July 2021. I had telephoned the dealership to talk through the condition of the vehicle prior to my departure and was informed that it was in good condition and the car was still awaiting preparation, After viewing the vehicle I noticed a few issues, plus I was unable to test drive the car, so I left (what I was told was) a refundable holding deposit to secure the vehicle and decided to await the 'pre delivery inspection' and an AA report, I booked the AA inspection and it took place on 13 July 2021. The AA report was fairly costly, but it highlighted several issues with the vehicle and subsequently I decided to abort the purchase. On another point the AA inspector was unable to conduct a test drive could as the vehicle was not roadworthy. That is from the AA report not my words. Several weeks later and after numerous telephone calls to the dealership my deposit is still to be refunded. Very disappointed that I am having to spend considerable time and energy chasing this up and am considering taking legal action if this remains un sorted. It is now 08 Aug 2021 and no contact has been made from the dealership concerning the refund despite several calls. I am extremely disappointed that the CJS Autos salesman had no idea of the cars issues, leaving me to think that no one had properly looked at the car before the dealership put it up for sale. This would have saved me the 4hr round trip journey to view the car and the subsequent expenses and hassle that I am now experiencing. To anyone thinking of using this dealership to purchase their new car, please be careful, I would advise buyers obtain an independent, professional inspection of the vehicle and avoid doing what I did and leave more than GBP 100.00 deposit. CJS Autos have provided terrible service in my opinion, but I am ultimately relieved that I never completed the purchase of said BMW.