Fiona C

Very disappointing.

Unfortunately a bad experience for me. Bought car from here in November 23. Sales team were great, John gave me confidence in the company and and any after sales support I may require. Engine management light came on a couple of months after and car went into limp mode. Took it in to be checked and was told it was ok and they cleared it. Service light came on early May so took it for service. On drive home after collection it made a wooshing sound but was driving ok. Just thought it was all part of the service. Week later engine management light was on again so booked it in to be seen. Before booked time car cut out and into limp mode again. Was told it was ok to drive and to bring it in as scheduled. When they looked at it they diagnosed 3 out of 4 injectors failed and undrivable and needed to be taken to an auto spark. £804 for a turbo pipe and diagnoses but no itemised bill despite requesting it. No explanation to cost other than the part is expensive as it's from Volvo. (It's actually £130 over the counter, cheaper if your trade). 3 weeks without a car and with a feeling of being cheated. I have no trust for this company and can not recommend. Shame as one of the reasons I bought car from there in first place was I thought then honest and trustworthy.