Mark F

Don't go near them

Let's tell a little story about the way these guys treat customers. My wife and I travelled up to view and test drive a car which was all easy to arrange and the staff were very pleasant to deal with. After the drive we sat down and spoke with the sales rep and the owner of Daimler Benz to come to an arrangement on the possibility of P/X our car with them and taking the car. We went away to have a think and decided that yes, we would like to purchase the vehicle. I rang up Ian the sales rep, paid a £500 deposit whilst I arranged an independent inspection of the car (I mean, when you're spending £40k on a car, this seems like the sensible thing to do right?). Ian said that the deposit would take the car off sale for 24 hours until the inspection had been carried out which all seemed fine. However, the next morning, Ian rang to say that the boss there (Calum I believe), had in fact sold the car so we would be getting our deposit back. At this point, we had already paid for the inspection as arranged for that afternoon, and as this was all so last minute, we had to pay a cancellation fee which left us out of pocket. This is when the owner at Daimler-Benz showed his true colours... My wife rang and enquired as to why this had happened and that we would like the cancellation fee covered. After being put on loudspeaker in the office, Calum then went on to shout from the other side of the room that we should have trusted them, that it was our own fault and that we wouldn't be getting a penny out of them (actual words). He was rude, condescending, arrogant and as my wife put it, gross. During the initial discussions, Calum had suggested that we back out of a deal with a buyer for our vehicle that we had lined up, stating that 'it's purely business, he'll probably back out in you anyway'. He of course, loved to bring this up as another reason why we deserved this. I add this because inevitably, there will be a reply to this review with some blah blah reason that we were difficult to deal with, even though I have all of this recorded on email regarding the holding fee. In summary, these guys are the type of people that give car dealers bad reputations. If you do exactly what they say and don't arrange independent inspections, then they'll be your best friend. As soon as you question anything, you are treated like absolute garbage. We have our deposit back now, but honestly, we're still fuming. The way Calum spoke to my wife, and the general privileged vibe that they give off is horrendous. Have a quick search on companies house and you will see that they were nearly struck off. It's quite frankly a shame that they weren't. Get an independent inspection done on anything you may buy from them would be my advice. If they have a problem with that then quite frankly, don't go near it.