Simon B
Didn't send the V5C slip to DVLA
I bought an Audi A6 avant from Elland in December 2023. The salesman and staff seemed friendly and helpful enough and the car seems to have been OK; but I discovered months later that the portion of the V5C that they're supposed to send to DVLA to flag the change of ownership hadn't been sent. I should have noticed that my new log book hadn't arrived but didn't, and it wasn't until my car was clamped for being un-taxed that I realised DVLA were unaware of who the new owner is (so no tax reminders for me). I contacted Elland to find out what had happened, was invited to send an email with all details and supporting documents but there's been no communication from them since, or replies to subsequent emails. Their administrative oversight has cost me north of £200 (clamp-release fee and DVLA fine). Now I'm reading other reviews here I can see I should probably have gone elsewhere as they're evidently dishonourable, not on top of their housekeeping, or demonstrating any inclination to resolve the issue fairly. One other niggle; there wasn't sufficient service history for me to know if the car' s cambelt had been changed in its 10 year life, and the manuals I found in the glove box didn't match the vehicle.