Mr B

A disgraceful experience Evans Halshaw

Booked my 2 year old vehicle in for simple warranty job at Evans Halshaw Ford in Burnley, no contact from service department for 2 days despite 15 phone calls to fords call centre ! You can't get a direct line to the service desk and was put on hold for 45 minutes then to be told everyone had gone home ! After voicing my anger at this to the chap on the service desk the next day I was told I should of took my vehicle somewhere else TOP CUSTOMER SERVICE !! Finally picked my van up 3 days later for a 2 hour job and it blew up on the motorway 3 miles from the MAIN FORD DEALERS garage we had just collected it from ! I rang the garage to advise them of this and they told me to phone the AA recovery ! 2 hours on the hard shoulder and the AA recovery informed me the turbo inter cooler pipe and hoses that had been removed by FORD BURNLEY to fit a alternator had not been fitted properly and I took pictures and video to document this . To add insult to my experience with this dealer I had sold the vehicle and the prospective buyer was driving when the vehicle blew up on the motorway ! The buyer then informed me that although he liked the vehicle due to the events he was going to pull out of the sale despite driving 450 miles for the vehicle ! Evans halshaw burnley just cost me £12000 Despite having a fleet of ford vehicles I hope I never have to visit this dealer again and maybe they should train there staff better to avoid reviews like this ! AA Report below ....... Patrol found the following fault Patrol found intercooler pipe from cooler to inlet has come offResecured and checked all other intercooler pipe around alternator as alternator has been replaced todayFound every jubilee clip on all hoses loose or insecureTightened all hosesOil and water levels okDiag codes above all reference boost pressure caused by loose pipeCleared fault codes and member road testedMember reports vehicle is now driving as it should with full power and no lights on dash - Consult repairing garage to have vehicle inspected for any other faults Immediately.