Gillian M

Shockingly bad customer service

Yesterday my daughter and I had the very worst customer service we have ever received from the Manager of Evans Halshaw Dacia in Edinburgh named Paul and his assistant Kirsty. My daughter has a Dacia under 2 years old, And the front windscreen is leaking profusely from the top. we practically begged the service manager to come and look at it or to send a mechanic and even although the car was parked at the front door, he flatly refused and informed us that he would run a hose over it and if it didn’t leak, he would charge £126 for his time. We told him we had witnesses who saw the rain running down the inside and he said he wasn’t interested. So basically, he refused to take about 10 steps to the door and check it out, in the rain, whilst it was actually running down the inside of the windscreen. No, he’d rather run a hose over it, which will not accurately simulate rain and charge us £126. The man is a total disgrace and should not be let lose on the public imo. I’m wondering if he refused to look at the problem when it was 10 steps away from his desk and actually happening so that he could deny it and charge us £126. Asked him about a refund he had approved for my husbands car months ago and he blamed Renault and did not even offer to look into it. Most unhelpful person I have ever met