Michael W

Rubbish after sales service

The sale part of my experience was brilliant but that is where it stopped, after 5 days my car indicated a gearbox fault,I reported this to the dealer who referred me to Citroen assist, the car was not registered with them and I was referred back to the dealer, the earliest they could look at the car was 29/6/24,the pick up date for the new car was 4/4/24,I declined this date and did a lot of complaining and to cut a long story short my car went into the garage for investigation 29/5/24 and I was told the car was DANGEROUS due to a faulty clutch which had damaged the gearbox, repairs had to be authorised by Citroen,this ws done by 31/5 24and the parts were ordered, all but one of the parts were delivered 13/6/24,I had had my car eight weeks and now a further nine weeks on I am still without my car,Evans Halshaw are blaming Citroen for lack of delivery information and Citroen are saying Evans Halshaw will not provide an order number for the part.I am last in the middle of this without my car which has spent more time in the Dealership collecting dust than I have had the privelidge to own it. Would I recommend the service department at Evans Halshaw to my worst enemy CERTAINLY NOT.