Ian E

Atrocious service, avoid at all costs

If I could award Evans Halshaw Ford Leicester no stars, then I would. The process of buying a car was the worst I have experienced in my life. My son was looking for a Ford Fiesta in a specific colour and with an automatic transmission, and this place was the only dealer that had one within a 70 mile radius of where we live. We booked a test drive online and nobody knew anything about it. On the day of the test drive it took half an hour just to find the car, which was filthy inside and out, so very difficult to determine its overall condition. Despite this my son was smitten with it and we agreed to buy it. We turned up a week later to collect the car and found that nobody had bothered to check that the MOT had expired, and because of this schoolboy error that no dealership should ever make (checklist, anyone?), it meant that the car couldn't be taxed and we couldn't drive it away, even though my son had to pay for it! If it had been me buying the car, I would have walked away there and then. We had a completely wasted journey and my son was deeply disappointed as he wanted to drive the car over the Bank Holiday. Four days later we had the car delivered to our home, although the delivery driver was 6 hours late and the car had not been valeted as the salesman had promised it would be. The delivery mileage was more than double what it should have been, which left me wondering where else it had been during its journey. I would not recommend this dealership to anyone thinking of buying a new or used car, and reading reviews from other customers, it seems that staff just don't care about their customers. Better to look elsewhere.