Martyn L
Atrocious Customer Service
My wife found a lovely Vauxhall Mokka-X (2019) with low mileage and suitable price and paid a “Holding deposit” of £99 to view the car on Saturday 18th January 2020 at 10-30am. We travelled from Brighton to St. Albans (190-mile round trip). When we arrived at 10am we had a quick look around the compound to see if the car was there!!! That’s when the trouble started, it wasn’t…. We introduced ourselves to the salesman dealing with our booking and after forty minutes, he approached us apologetically, saying “Sorry, the car is not here, I think its been taken by an Evans Halshaw employee….” We explained, we paid a holding deposit of £99 and expected the car to be available… He then went on to suggest we look at something else. Most concerning, he refused to return the £99 deposit and would “Try and get it back to us on Monday 20th January 2020” Well, as you probably realise, despite numerous phone calls and emails, as of Wednesday 22nd January 2020 we have received no refund or any offer of payment towards the wasted journey (fuel costs etc) so therefore we are now entering into litigation to recover our costs. On the way out of the show room, another salesman approached me and offered apologies for the way we’ve been treated by the salesman to say “He’s new here”!! Please avoid like the plague, they are essentially a car supermarket with no concept of Customer Service, they are without doubt the most ignorant disrespectful salesmen we have ever encountered. We will be writing our formal complaint to the Chief Executive of Evans Halshaw (UK) once the litigation has been successfully concluded.