Chris H

Poor Service, Badly prepared car

Georgesons prepared the vehicle for sale but when I received the car, the onboard stated a service was due also there were bodily fluid stains on the passenger and drivers seat, missing trim all down the drivers side, badly sprayed rear quarter panel, badges missing from the tailgate. Georgesons told me to ignore the service reminder as they didn't have the equipment to reschedule the onboard and that the next service would be in 18 months. Ok now we're up to date: Had the car serviced by a independent garage and the garage called me in to show me the oil as it was like Tar and that they had never seen oil that bad and the oil filter had totally collapsed on itself - reflective of a vehicle that had done a good 50.000 plus I called Georgeson and asked if they could checked their records in the way of a invoice for the unique part number for the filter and confirm that it was the case that they didn't have the test equipment to reset the onboard. I told Joseph I need my fears allayed, as the service garage told me that this would had definitely shortened the life of the Turbos Initially Joseph was polite and replied he would obtain it for me, but out of nowhere Joseph came back and said he's not going to give it to me as it wouldn't be the end of it. I find Joseph childish behaviour very unprofessional, I've emailed Joseph on numerous occasions throughout Sept 2023 and he chooses to ignore all my emails. I phoned Joseph today and again I politely requested if i could have a copy of the invoice and acknowledgement that the only reason my car onboard was calling out a service upon taking delivery was that Georgesons didn't have the test equipment. Sadly Joseph took the same stance , he won't be bullied into giving this information. Honestly it's like dealing with a 5 year old. Personally his behaviours reinforces my worst thoughts, the car wasn't serviced and it was also evident the car hadn't been properly prepared as I mentioned above and I also forgot to mention the tailgate didn't operate properly. Yes they paid to have the stains removed, sent the missing trim parts, fixed the tailgate but they can't retrospectively service the car and this is the issue. There's no question this car was badly prepared and things were missed. However their behaviour to avoid this awkward situation is beyond beggars belief.