Muhammad K

Faulty lemon car

I was sold a lemon car "Ford Galaxy". Hill Brook Motors had agreed to replace timing kit (including in the final price), however seller just replaced the upper timing belt not the lower (Ford Galaxy 1.8 has got 2 belts), and i am in dispute with the seller to date. Car has broken down on 2 occasions, and went into limp mode. Displaying "engine malfunction" on the dashboard. AA recovered and cleared the fault codes. Taken to the local Ford workshop for full diagnostic, but they have asked to send this car back to their repairer (which was through this seller) and Ford have also noticed noisy engine. As this seller does not respond through phone, sms or email, i have been going through recorded delivery letters communication pursuing the seller to either take the car back and refund, or fix the 3 outstanding issues (till today). Seller has left us a amazing impression while buying the car, but not any more whilst the car has started to show major issues. I would suggest if you have bough the car from this seller, drive it for a month or more then leave the review.