David C

Front Assist Horror !

We purchased a brand new VW Polo R-Line automatic in smokey grey on the 18th of January 2023. Less than four months later on the 15th of May 2023 we experienced a Front assist major fault that almost killed me and my wife. Following this experience we immediately contacted Heritage who arranged for a pickup and full inspection of the car. This in total lasted a full week. They concluded that there wasn't any fault with the vehicle and refused to accept that the car in any way was faulty. We logically responded back to heritage about this claim stating "surely there is some data record kept in the cars system". Heritage responded to our questioning referencing a black box, instantly shutting this suggestions down with a no. Yet if anyone were to read a Volkswagen Polo owners manual, page 320 clearly states that our car indeed has an EDR (Event Data Recorder). Further research around the wider fault solidifies the fact that the Front Assist major fault is a widely/regularly experienced fault on Volkswagen group cars ! Following that outcome we asked Heritage to offer us a copy of the exact worksheet (our assumption would be a breakdown of the inspection results ?). This was promised to us but never materialised despite asking on 4 separate occasions. The last being on our final return to sell the car back to them due to lack of faith in the company and car as well as the obvious safety concerns. To conclude this part there was never any record that the inspection was ever completed on there system. Which is frightening. As mentioned above we sold the car back to heritage at a loss, as we had no confidence in either the car or heritage anymore. This following 20 plus years of Volkswagen group cars I have personally owned. I have always had complete trust in Volkswagen group with my life, hence the purchase of 6 new cars over those 20 plus years. This no longer applies as they are more likely to have contributed to your death. I won't be back ! You have been warned