Anonymous

Audi A5

So bought the car from Highbury Motors for £7500 perfectly happy till I got home. Parked up on the drive locked the car went to go back to get my phone unlocked the car and the drivers door would not unlock tried locking and unlocking but it stayed in the locked position. Called the garage explained that I’d had the car less than 24 hrs and there is an issue was hoping after reading the reviews that this would be sorted with no issues due to having an extended warranty. So 3 days later still waiting on a call back from some guy in after sales. ( complete joke ) I call back and get told this is not covered under the warranty I explained I raised the issues straight away and was advised it’s not covered and won’t offer any resolution what so ever. Completely incompetent and typical inexperienced car dealership they don’t even know what warranty company they are with or what they offer after being challenged there reply was I will get someone to ring u. My reply was I’ve been waiting 3 days for a call back already. I’ve been selling cars for many years and this should of been sorted straight away. This has now gone to trading standards to be investigated as the call was recorded. Please be aware of Buying anything from these armatures.