Anonymous

They wasted my whole birthday

Sold my car through Motorway to this dealership. Motorway told me I would receive contact from the dealership within 48 hours to arrange collection. This never happened. I contacted the dealership myself on the 2nd August, who by the way are almost impossible to get through to, to arrange the collection and was told the transport company had tried calling and emailing me. Major BS. Anyway, I manage to book collection for next week on the 7th August. Or so I thought. 6th of August comes around and I haven’t heard anything, no emails, no calls. No word of anything to let me know everything is good for collection tomorrow. I contact them again. They confirm, yes you’re booked in for tomorrow. Great, yet again so I thought. 7th of August, (today), comes around and my Mum has agreed to take the day off work to wait for them to come and collect my vehicle. (I was told on the phone, when booking, to provide them with her number so that the collection people could call her with a time slot.) She agreed this as it is my birthday and I was unable to get the day off work, she wanted to make it hassle free for me so that I could come home and enjoy my afternoon. At 1PM I get a text from my Mum, “Hi, James not heard from them yet. You told me they would give me a time slot right?”. That is what I assumed. I called up the transport team again, asking if everything’s okay. “Yes it’s still booked for today I’ll chase the collection people and get them to give you a call ASAP.” 4PM comes, I’ve finished work and got back home. My car is still on the driveway, neither of us have had calls about the collection. I wait another hour and then call the dealership, the person at reception tells me “The transport team will call you back within 10 minutes.” Amazing, you see where this is going. It is now 6:44PM and no one has called me, all the rest of my calls have been ignored and my car is still on the driveway. No idea if they even bothered to book it in for collection to be honest. But tomorrow I’m going to report back to Motorway and tell them to sell to another dealer as this has been a terrible experience with this dealership and I would warn anyone who reads this to STAY AWAY. I’m generally really understanding and fair and I trusted these people and the process that they had told me was underway. But wasting mine and my parents time as well as lying time after time to me is just not justifiable. Seriously had better things to do than waste my 24th birthday chasing the sale of my car but here we are.