Susan T

Lack of interest to clients

Very disappointed as had purchased a 3 year old Renault captur on finance... Which went in for various issues 7 times in as many months... After many discussions we felt we had no choice but to take an alternative captur as holden gave this only option.. More exensive... Over longer period to pay... We agreed and took the second captur... Two weeks in the car had to have a new turbo but had to wait two weeks before we could get this done.. Taking us outside the 30 days return date... Once we picked car up after turbo replacement we were asked would we like brakes done as they we're 70% worn???? After having had the car two weeks do you really expect brakes to need doing??? So... Two captures... 9 months... With a 9th visit back to garage pending. Holden have been recorded (started a recording because of lies having been noted during conversation with holden) as saying how badly we have been treated... But when we as customers say we have had enough and we want to return car and cancel finance.... Holden say we have been treated fairly.!!!! Holden words we're... "Yes... We could cancel the finance... But we are not going to". Think twice before going to holden people... A very stressful time indeed!!