Misha P

AVOID AVOID AVOID Hummingbird Kia

AVOID AVOID AVOID if in COLINDALE LONDON!!! Not sure why Kia hummingbird Colindale has 4.5/5. They’re only good for selling cars and that’s it!! The SERVICE is beyond CRAP!!! Bought the car nearly 4 years ago at another branch and decided to take my car here for a service for convenience and first year was great but after that the level service got worse and worse. I recently took it in for something which they couldn’t find any issues with and there was no updates or communication. I had to chase this and every day that I did and was told someone will call me back and at the point the Kia app would notify me that the cars been opened and bumper is open (which was left open overnight) so up to now you hadn’t done anything. Chased them again and they gave the same excuse they’ve been giving for a while “short on staff, staff off sick” etc. Car had a complete different issue that wouldn’t cover on 7 year warranty and would cost us £4000k up. I took my car somewhere else for a 2nd opinion and I’m glad I did! Avoid this branch at all costs, if you want great service don’t come here!!!!