Nicola H

Appalling customer service

I received my new Land Rover Discovery Sport on 23rd Jan 2020. On 24th the display told me the vehicle had a headlight fault, the vehicle had 199 miles on the clock at this stage. I telephoned Inchcape Southampton on the 25th Jan. The first call put me through to a department that didn't answer so I telephoned again and was told that I could turn up for a bulb replacement before 12.30pm Sat 25th or Monday. I left my workplace and drove there. On arrival the customer area was more like a coffee shop and merchandise selling area than offering clear markers of where I could find Service reception. I was told to take a seat and then witnessed staff bickering from the service center. When a member of the service team eventually spoke to me. I was totally humiliated in front of other customers when he explained that because my car was a lease vehicle and I wasn't one of their retail customers they could not do anything to my vehicle before I spoke with them. I explained that I was still paying a lot of money for the vehicle and it had only traveled 199 miles before displaying this fault, He pointed out that bulbs were not covered on their warranty anyway (199 miles!!!!!!!) Rude staff, customer area more like a cafe and not clearly marked.