Christopher W

Shocking service at Tamworth

Dear Sir, and Madam, I have a serious complaint about my wife’s car and the terrible service from Tamworth Audi The car, and Audi was bought new from Tamworth Audi. On 22nd June the car went into Tamworth Audi because there was a serious knocking and vibration after hard breaking. The garage charges £140.00 to simply investigate and eventually said the issue was a loose mud-flap as well as some renewal break pads, which in total cost £571.00. The issue with the noise and vibration continued so on July 22nd the car went back for further investigation, and the garage said they could find no problems so was safe for us to go to France on her holiday. The issue continued when away and then we had a second opinion from a local friend who is a mechanic. He found that the drivers side shock absorber had zero oil and fluid in it and required replacing and the car was unsafe over long journeys. My wife rang the garage on Friday 12th August and was told the Service Manager would call her back. That did not happen. I rang five times from 1pm to 5.30pm on 15th August, told each time the Service Manager would call back. He did not until 6.10pm. It was the General Manager as he is deputising for the service manager. I explained the situation, for the fifth time, and he said he would ask the service department to investigate and would call my wife back the following morning. That did not happen, and as I sit here on the afternoon of the 17th August, after calling him again at 12noon today, we have heard nothing. The service is disgraceful and falls so well short of a brand which is so much about quality. Audi Tamworth should be ashamed. Chris and Julie Wood