Kate M

Avoid at all costs

I feel like I have wasted so much time on buying cars from here. I don't think it was necessarily my luck, Two cars were brought, and two cars returned with problems. I tried to be patient and understanding, however, I began to notice a pattern in excuses, after all I've paid for two cars, one ended up having an oil leak from the sump and being a range rover, the whole engine needed to be removed to get to the effected parts, as informed from Gratec, and Landrover main dealer, so I shopped about to find a solution before going back to Roy. He agreed to swap the car for an Audi Q5, and I paid an extra £1000. Car had allegedly had a gear box fault in the past and been repaired by ATM in Mersea and been remapped. I drove it Crawley and limped home as car was making a terrible noise, I took it to a garage amd he noticed that under the bonnet and EGR plug had been undone amd reconnected it, straight away I was having Gear box malfunction warning coming up and the car was slipping in 3rd gear. I took it back to the garage and Roy sent it away for diagnostics (to mersea) I took a photo of the mileage when I dropped it off as I felt I'd been caught with the range rover. The car had done 0.8th of a mile, mersea is 18miles away. When I questioned the movements of the car, the story changed somewhat. I asked for my money back and was refused, he would try and source me another car the same as the audi, or take out an extended warranty on it and hold on to it for a few weeks and then make a claim. I found one, gave him the details and he just fluffed about. I spoke to the guys selling the guy daily and he hadn't received any communication from Roy, finally I got my money back, strangly enough, the next day the audi was back up on his forecourt, after being valeted. All my personal belongs were still in the car as he had been to ill to go the work for me to get my stuff, finally managed to get my stuff, well most of it, I've lost my reading and everyday prescription glasses, one of my sliders was thrown away, I have lost all my cds, all my chargers. The car has not been fixed, I understand it must be difficult being a used car salesman, but sell decent cars and get a decent reputation. I wish I had listened to what people told me about Kerrys Motors. You know it's bad if the garage next door won't touch his cars