Badruddin

Service Issues

I walking in to Rayleigh branch handed over my car and spoke to the lady with glass about VAC & WASH, she straight way said “it only depends on man power we have and only VAC in the front” this is not I was expecting from Toyota. Around 16:15 Mr Lewis from service team phoned me to inform that car is not gonna be ready today (no valid reason was given) and it will be ready on 28th March around 14:00. He will call me to update when to pick it up. I was trying to call the branch from 14:00 until 18:00 no body answer the phone. However, my call got connected to the call centre. She told me that she I’ll ask some to give me a call back with out asking my details. This is a shame. On 29th GOOD Friday I been to the branch @08:30 to check what exactly going on with my car. This branch was shut until 10:00am cuz of bank holiday. Thanks for the gentle man from the sales team, he step forward to help me out in this situation because service team is off for 4days. At last, I got my car back with sales invoice of £370.00 with out my service paper. When I asked where is the service paper, he said he doesn’t know anything because he is from sales team. This is my work car and I am Self employed. Because of your internal issues, I didn’t go to work for 3 days. Who is responsible for my loss ? I don’t know what exactly happen with Toyota Rayleigh branch. They let me down and lost my trust. I’ll take this matter to this next possible level. It a shame!