Fed U
Inept idiots!
The single worst experience we have ever had whilst purchasing a car. Purchased used car from Listers Grantham which within the first week of owning lost gears! Took the car into them three times and they could not find issue, even though it was dangerous to drive sent us home with it! When it finally gave up only a month or so later they finally found the problem. Wouldn't give us a hire car as they said they couldn't possibly give one out for more than a week, despite the time being due to their slow work! First week went by and they still we're unable to repair and finally gave us hire car. To cut an absolute joke of a long story short, three months later and they still couldn't fix it. WE were having to ring them for updates! No one had a clue what was going on, blamed everything and anything they could! The single worst customer service ever. When we rung to speak to management we were told they were in meetings and they would ring us back, they never did, we had to ring them multiple times. Even when we did speak to them they were useless. We eventually said we wanted the money back for the car and our belongings out of the car. They told us the car would be back to them on Saturday so we went with our children down to collect belongings, were left waiting for some time before they came out sheepishly to tell us it wasn't there! They had all morning to ring us and tell us but no we had to go to find out because again customer service is not a thing for them. They then delivered our belongings to our house as we could not waste more time going in there. When they finally delivered in the afternoon, after they had told us they would come in the morning! They couldn't even wait two minutes for me to assure all our belongings were there. Don't waste your time or hard earned money. Doubt there is two brain cells between them! Disgusted.